Terms & Conditions

The professional immigration services delivered by iHeartCanada fall under the Code of Professional Conduct (“the Code”) established by the Immigration Consultants of Canada Regulatory Council (“the Council”). The Terms and Conditions included in your Visa Services Agreement protect the privacy of your personal information and spell out mutual responsibilities and obligations between you (the Client) and the licensed Immigration Consultant (the RCIC) handling your application.

RCIC Responsibilities and Commitment

In consideration of fees paid and the matter identified in the Visa Services Agreement, the RCIC agrees to do the following:

a). To understand and apply the rules, regulations, and procedures pertaining to the Client’s file; 
b). To provide an accurate and thorough assessment of eligibility for the immigration status or document sought by the Client;  
c). To collect and review for accuracy the required documents in support of the application submitted to IRCC or a Canadian mission abroad;
d). To ensure all application forms are complete, accurate, and validated (as required);
e). To submit a complete application package to the relevant Canadian immigration authorities;
f). To communicate with IRCC and the Client in a timely, efficient, and professional manner on all matters touching on the integrity of the Client’s application;
g). To guide the Client (and the Client’s family members, if applicable) on obtaining medical examinations, biometrics, and police clearance reports;
h). To prepare the Client (and his family, if applicable) for landing as permanent or temporary residents of Canada.
i). To handle Client monies in a secure and transparent method according to the Client Account Regulations stipulated by the Code.

Client Responsibilities and Commitment

The Client must provide, upon request from the RCIC:

• All necessary documentation within a reasonable timeframe. 
• All documentation in English or French, or with an English or French translation

The Client understands that he must be accurate and honest in the information provided to the RCIC. Any inaccuracies may void this Agreement, or seriously affect the outcome of the application. The RCIC’s obligations under the Visa Services Agreement are null and void if the Client knowingly provides any inaccurate, misleading or false material information. The Client’s financial obligations remain.

In the event Immigration, Refugees and Citizenship Canada (IRCC), the Canadian Embassy, or any other agent, department, or ministry should contact the Client directly, the Client is to notify the RCIC immediately. The Client must advise the RCIC of any change in the marital, family, or civil status or change of physical address or contact information for any person included in the application.